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10 Jan 2020

Program Consultant

Job Description

  • Anywhere


  • Contact potential or existing customers to inform them about a product or service using scripts
  • Salvage and convert potential or existing customer to actual sale
  • Answer questions about products or the company
  • Ask questions to understand customer requirements and close sales
  • Direct prospects to the training centre and close sales
  • Enter and update customer information in the database
  • Take and process orders in an accurate manner
  • Handle grievances to preserve the company’s reputation
  • Go the “extra mile” to meet sales quota and facilitate future sales
  • Keep records of calls and sales and note useful information


  • Working in training centres
  • Working on weekends is a must
  • Proven experience as telesales representative or other sales/customer service role
  • Proven track record of successfully meeting sales quota preferably over the phone
  • Good knowledge of relevant software (e.g. Excel) and telephone systems
  • Ability to learn about products and services and describe/explain them to prospects
  • Excellent knowledge of English
  • Excellent communication and interpersonal skills
  • Cool-tempered and able to handle rejection
  • Outstanding negotiation skills with the ability to resolve issues and address complaints
  • High school diploma; BSc/BA will be a plus

How to Apply

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